The company has established the following work conduct guidelines for executives and employees:

2.1 Leadership: Executives should exhibit ethical leadership and conduct themselves in a socially acceptable manner, benefiting company management.

2.2 Honesty: Executives and employees must perform their duties with honesty and protect the company’s interests.

2.3 Compliance with Laws and Regulations: Executives and employees must strictly adhere to relevant business laws and company regulations, avoiding actions that could negatively impact the company’s reputation.

To ensure adherence to good corporate governance and business ethics, the company provides channels for employees and stakeholders to file complaints, offer suggestions, and report legal violations through the company secretary’s office. Complaints are reported to the independent directors/audit committee as follows:

3.1 Complaint Channels :

1. Email : [email protected]
2. Phone: (+66)77-947-300 Ext. 243 or 077-600-247
3. Contact: Company Secretary’s Office, Petchsrivichai Enterprises Public Company Limited, 99/19 Moo 4, Kanchanavithi Road, Bang Kung, Mueang, Surat Thani 84000

3.2 Complaint Handling Process :

1. Collect relevant facts about violations or ethical breach
2. Report facts to independent directors for investigation and consideration.
3. Implement measures to address violations or non-compliance.
4. Notify the complainant of the outcome if they have disclosed their identity.

3.3 Whistleblower Protection :

1. Complainants may choose to remain anonymous if disclosure is unsafe.
2. The company will keep related information confidential and protect whistleblowers from unfair treatment.

3.4 The Importance and Guidelines for Compliance with Ethics and Work Practices

The business ethics and work practice guidelines outlined here serve as a disciplinary framework that both executives and employees must understand and adhere to. Executives and employees are prohibited from engaging in any actions that contradict these ethical and work practice guidelines. In cases of uncertainty or any issues not explicitly covered in the guidelines, it is recommended that executives and employees consult with their supervisors at various levels to collaboratively find solutions or determine appropriate actions.

3.5 Penalties for Non-Compliance with Ethics and Work Practices Guidelines

If the investigation conducted by independent committees or audit committees, as per the complaint, concludes that an executive or employee is indeed at fault, the company will impose disciplinary actions. These may include verbal warnings, written warnings, salary or wage reduction, suspension without pay, termination of employment, and further legal actions in accordance with the law as appropriate.

4.1 Policies and Practices for Stakeholders

4.1.1 Policies and Practices Regarding Shareholders

The company is committed to ensuring responsibility and maximum satisfaction for its shareholders by focusing on sustainable growth and providing appropriate returns consistently. It operates transparently, with a reliable accounting system, and strictly adheres to these principles.

4.1.2 Policies and Practices Regarding Customers

The company is dedicated to ensuring customer satisfaction and confidence by delivering quality products and services at reasonable prices, while also maintaining long-term and sustainable relationships.

4.1.3 Policies and Practices Regarding Trade Partners, Competitors, and Creditors

The company values fairness and integrity in business operations and mutual benefits with its trade partners. Partners must comply with laws and regulations while upholding good business ethics. Regarding competition, the company follows fair competition practices, and it also upholds fairness in borrowing and repaying creditors.

4.1.4 Policies and Practices Regarding Employees

The company recognizes employees as key contributors to its success. Therefore, it is committed to developing a positive work culture and environment, promoting teamwork, and ensuring confidence in employees.

4.1.5 Policies and Practices Regarding Employee Compensation and Benefits

The company implements a compensation and benefits policy based on fairness and appropriateness, following the established criteria.

4.1.6 Policies and Practices Regarding Employee Development and Potential

The company acknowledges the importance of enhancing employees' skills and attitudes. It views employees as valuable intellectual assets, ensuring that they perform effectively and align with the company’s sustainable success goals.

4.1.7 Insider Information Protection Policy

The company has policies and procedures to prevent directors and executives from using internal company information, which has not been publicly disclosed, for personal gain, including trading securities.

4.2 Social and Environmental Policies and Practices (CSR Policy)

4.2.1 Policies and Practices Regarding Human Rights Violations

The company mandates that all directors, executives, and employees respect universal human rights as follows :

1. Employees are encouraged to exercise their rights as citizens under the constitution and law.
2. The company protects personal data, such as employee biographies, health records, and work history. Disclosure or transfer of personal data to the public is only permissible with the employee’s consent. Violations of this policy are considered disciplinary offenses unless done in accordance with company regulations or the law.
3. The company does not support activities that violate human rights or engage in corruption.
4. All employees must refrain from actions that constitute harassment or discrimination based on race, gender, religion, age, or physical or mental disability.

4.2.2 Policies and Practices on Community or Social Development Participation

The company recognizes its role within the community and requires its directors, executives, and employees to be responsible for supporting and assisting public benefit activities in the community.

4.2.3 Environmental Policies and Practices

The company is committed to conducting business responsibly towards the environment, adhering to established principles.

4.2.4 Policies and Practices on Workplace Safety, Occupational Health, and Environmental Conditions

The company places great importance on safety, occupational health, and environmental management in the workplace. It has established policies and communicated them to all employees to ensure uniform implementation.