Complaint Reporting and Penalties for Non-Compliance with Ethical Requirements

The Board of Directors provides an opportunity for employees and stakeholders to have a channel for filing complaints, expressing opinions, and reporting any illegal activities. This can be done through the Office of the Company Secretary, which serves as the unit responsible for receiving complaints, overseeing corporate governance, and managing the company's business ethics. These complaints are then reported to the independent directors/audit committee of the company as follows:

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Channels for Filing Complaints and Suggestions

1. ●Channel 1: A trusted supervisor at any level.
2. ●Channel 2: The department directly responsible for the matter.
3. ●Channel 3: Complaint boxes located within the company or at any of its branches.
4. ●Channel 4: Via email
   Company Secretary: [email protected]
   Audit Committee: [email protected]
5. ●Channel 5: Telephone: (+66)77-947-300 Ext. 33
6. ●Channel 6: Via postal mail: Addressed to the Company Secretary, Phetchsrivichai Enterprises Public Company Limited, 99/19 Moo 4, Kanchanawithi Road, Bangkung Subdistrict, Mueang Surat Thani District, Surat Thani 84000, Thailand.

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Please note that your data (Complainant) may include other information related to this complaint or sourced from our company website. This information is intended for examining or uncovering facts, and its important to remember that your complaint is treated confidentially in accordance with our regulations. Consequently it is essential that you report accurate information to the company or provide sufficient evidence to support your claim.

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Measures to Protect Whistleblowers

1. ●Whistleblowers may choose to remain anonymous if they believe revealing their identity would compromise their safety. However, disclosing their identity can help the organization provide updates and clarify the situation.
2. ●The recipient of the complaint will keep all relevant information confidential and prioritize the whistleblower's safety.
3. ●Protective measures are in place for employees who file complaints, provide information, or cooperate in investigations. They will be protected from unfair treatment, such as changes in job position, nature of work, location, suspension, threats, harassment, or dismissal as a result of their complaint.
4. ●Complaint Handling Process

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The recipient of the complaint gathers facts related to any violation or non-compliance with the company's ethics.

1. ●The recipient reports the facts to an independent director, who will investigate the matter. The investigation will cover various aspects, such as management, knowledge development, and fact verification.
2. ●Action Measures: The independent director will investigate the facts and determine measures to stop the violation or non-compliance with laws.
3. ●Reporting the Outcome: The recipient will inform the whistleblower of the outcome, provided the whistleblower disclosed their identity. In significant cases, the outcome will be reported to the Chairman and/or the Board of Directors.